A: There are two ways to order: on the website or by email and phone. Web Orders: Select the size of the canvas you want and then click on the BUY IT NOW button or you can Email us @ info@printbot.co.za / Phone: 0824016236 between the hours of 9am-5pm .

A: We recommend 800 x 600 @ Adobe RGB at 300DPI as a good place to start at the size you choose for your artwork. For example, if you wanted to order a 16″ x 20″ piece of canvas art, your image would need to be at least 900 x 1200 pixels If that doesn’t make sense to you then we want the largest possible file size, Often people e-mail originals to one another and in the process the e-mail client sends a lower resolution version. We always want that largest version At a minimum we need a 1MB image. If there ever is a problem, we will always contact you via phone or e-mail.

A: Printbot accepts all of the most common file formats like JPG, TIFF, PDF and PNG. As a general rule of thumb, make sure you get us the original photo that has not been downsized. For best results the largest image possible is always the best. Images from Facebook or images forwarded from a phone that have been downsized are not going to obtain a good result.

A: A megabyte (MB) refers to the file size of an image. A megapixel (MP) is 1 million pixels, and is a term used not only for the number of pixels in an image. Dots per inch (DPI) is a measure of spatial printing or video dot density, in particular the number of individual dots that can be placed in a line within the span of 1 inch (2.54 cm).

A: Size does matter: The larger the file size in both MB and DPI the easier it is to blow up. For example: If we receive a 4MB image at 72 DPI then it can be enlarged, but if we received the same image that was 4MB image at 300 dpi, we have more flexibility and can blow that up much larger and with more detail. Always use original: We often get images that are either the thumbnails or the e-mail client has downsized the image so that you are sending a smaller file size. We always need the original that is directly from the digital camera, that is what works best. It has the most information and is the largest file size.

A: If you are comfortable scanning it and own a scanner, then yes - try to scan in 8 bit or 16 bit color (if that is an option, if not just chose RGB). Then think about how large you want the image to be. If you are taking a small image, say a 4×6, and want that blown up to a 20×30, then you should scan at 100% at a very high resolution, 600dpi. This high resolution will allow us to easily take the image to it’s largest size. Usually the rule of thumb is to just scan at 100% in RGB mode at 300dpi.

A: Yes, as long as you can provide a digital file of artwork we can reproduce it. Artwork can be scanned if small enough or it can be digitally photographed.

A: Every Giclée we produce is coated with a UV protectant. This also protects the inks from water damage as well. You should dust your artwork regulary with a dry feather duster, but if you need to clean better than a dusting, you can use a damp cloth.

A: We know that speed is very important – your artwork will normally ship within 3-4 business days after you approve your proof. Proofs are normally sent within 1-2 business days of your order.

A: Yes, we provide you with a tracking number and the URL to track your parcel.

A: Yes we can customise any print to meet your needs

A: There are tons are websites to get images off, but we recommend www.shutterstock.com - if you find a image on here, you can simply email us the link to info@printbot.co.za

A: No, most artwork has Copy-write laws attached to it and therefore we suggest always purchasing the art work, if you desperately want a particular design and you cannot find it - Printbot does have artists that do commisions

A: Not a problem, if the image Is larger then 1mb you can share the file with us on Dropbox or WeTransfer.